Thank you for choosing us as your preferred online retailer. Below are our shipping terms for deliveries within Pakistan. Please read them carefully before placing your order:
1. Delivery Time: We strive to deliver your orders as quickly as possible. Our standard delivery time for all locations within Pakistan is between 3 to 5 business days from the date of order confirmation. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
2. Delivery Method: We use reputable courier services to ensure safe and timely deliveries. Your order will be securely packed and dispatched to the delivery address provided during the checkout process.
3. Shipping Fees: a) For orders above 5000, we offer free shipping across Pakistan. b) For orders below the minimum order amount, a flat shipping fee of 200 PKR will be applicable.
4. Order Tracking: Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
5. Delivery Address: Please ensure that you provide accurate and complete delivery information, including the recipient's name, delivery address, and contact number. We will not be responsible for delayed or undelivered orders due to incorrect or insufficient delivery information.
6. Delivery Attempts: Our courier partners will make multiple delivery attempts if the recipient is not available at the provided address. If delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, you may need to bear the cost of reshipping.
7. Delayed Deliveries: While we make every effort to deliver your order within the specified timeframe, there may be occasions when unforeseen circumstances (e.g., extreme weather, public holidays, or logistical challenges) cause delays. In such cases, we will notify you promptly and keep you informed about the expected delivery time.
8. Delivery Restrictions: Please note that certain locations may have delivery restrictions due to security or logistical reasons. If your location falls under such restrictions, we will inform you and discuss potential alternatives.
9. Receipt of Goods: Upon receiving your order, please inspect the package for any signs of damage during transit. If you notice any damages or discrepancies, please inform the delivery personnel immediately and contact our customer support team within 24 hours.
10. Non-Delivery: In the rare event that you do not receive your order within the specified timeframe, please contact our customer support team, and we will investigate the matter promptly to resolve any issues.
If you have any questions or need further assistance regarding our shipping terms, please feel free to contact our customer support team at info@adornia.pk. We are here to ensure your shopping experience with us is enjoyable and hassle-free. Thank you for choosing us as your trusted partner for online shopping!