At Adornia.pk, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a flexible return policy that allows you to initiate a return at any time within 15 days from the date of delivery. Please read the following guidelines and instructions for making a return:

1. Eligibility for Return:

• To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels attached.
• Personalized or custom-made items may not be eligible for return unless they arrive damaged or defective.

2. Initiating the Return:

• To initiate a return, please contact our customer support team at [insert customer support email/phone number] within 15 days of receiving your order.
• Provide your order number, the reason for the return, and any relevant details or images regarding the issue.

3. Return Shipping:

• The customer is responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., wrong item sent, item arrived damaged, etc.).
• We recommend using a trackable shipping method to ensure the safe return of the product.

4. Refund or Exchange:

After receiving parcel record complete unboxing video, If there is any damage share it's video with us on (Whatsapp: +92 3168933975) and we will provide it's replacement. But complete video proof is necessary, no edit no cuts!

• Once the returned item is received and inspected, we will notify you via email regarding the status of your return.
• If the return is approved, you will be eligible for either a refund or an exchange.
• Refunds will be issued to the original payment method used for the purchase and may take [insert number of days] to reflect in your account.

5. Non-Refundable Items:

• Some items, such as gift cards or downloadable software, may not be eligible for a refund.

6. Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us immediately. We may request images or other evidence to expedite the process.

7. Cancellation Policy:

• If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been dispatched, the return policy mentioned above will apply.

8. Exceptions and Special Cases:

• In exceptional cases not covered by this policy, we reserve the right to assess each situation individually and make a fair determination.

9. Contact Information:

• For any questions or concerns regarding our return policy or the return process, please reach out to our customer support team at info@adornia.pk

Please ensure that you carefully follow these guidelines to ensure a smooth and efficient return process. Your satisfaction is our priority, and we will do our best to assist you with any returns or exchanges. Thank you for shopping at Adornia.pk!